Policies

You will receive 2 reminders prior to your appointment time. 

* An email and text message reminder 3 days before to confirm your appointment.

* An email and text message 2 days before your appointment.

*If you do not confirm your appointment 24 hours before your appointment time, your appointment will be cancelled and you will be notified via email and text message.

*If a client is a no show (meaning no contact with us by the time your appointment is supposed to end) your card on file will be charged 100% of the services scheduled. If there is no card on file then 100% of the services scheduled must be paid before you schedule a new appointment. We allow only TWO no shows, after that you will kindly be asked to find a new place to go for waxing.

We have a 7 minute grace period. If it exceeds, you may need to be rescheduled and you will be charged a 50% fee of your service(s). If you have multiple services and we are unable to complete all the services due to tardiness, then there will be 50% of the services not completed added to your total for the appointment. If WE are running behind there will be no penalty.

We ask that you give us a 24 hour notice prior to your appointment time if you need to cancel. Your credit card on file will be charged 50% of the scheduled services if you cancel after that time frame. If there is no credit card on file then 50% of the services scheduled must be paid before a new appointment is made. The same rules apply with rescheduling. Please reschedule your appointment 24 hours prior to your appointment time. You can reschedule through the square go app or your confirmation email and/or text.

*Please note that the late fee still applies if you cancel due to being on your period. Our services are designed to accommodate clients at any time, and your cycle does not impact the effectiveness of your service. To ensure your comfort and hygiene during your appointment, we kindly ask that you wear a tampon or a menstrual cup. This helps us provide the best service in a clean and professional environment.

If you have services on your appointment that you decide you don’t want, please let us know 24 hours beforehand. If you do not change the appointment or let us know 24 hours before then you will be charged 50% of the services not completed. If services are taken off of the appointment that allows us to change the duration of your appointment, therefore opening space for another client. If your credit card declines or there is no credit card on file, all charges must be paid before a new appointment in made. 

If a client cancels TWO APPOINTMENTS back to back, you will no longer be allowed to rebook and will have to book on your own through our website.

PLEASE try your best to come to your appointment alone. If you need to bring a child it’s okay, BUT they need to please be well behaved and out of the way. If they have an iPad or phone PLEASE have it turned down very low or bring headphones. Also PLEASE clean up after your children no matter what age they are. We offer complimentary snacks but please be mindful of any mess left.

*All fees are invoiced to your email. This creates the opportunity to continue service with us or discontinue service with us. Going forward, if fees are not paid in 48 hours, there will be an added late fee of $15 to the invoice. All invoices need to be paid in full in order to schedule another appointment. If you have a pre booked appointment, it will be cancelled if said invoice is not paid in 48 hours.

Thank you for reading, understanding and trusting us!